9 Hours
Minimun 1 pax
English, Indonesia
For direct FIT bookings (up to 10 people)
1. Before making the tour payment we suggest to contact us first to check for availability on the requested tour date. After availability is confirmed bypayment can be made. We guarantee tour spaces for tour bookings that are guaranteed by (partial) pre payment.
2. Online pre paid FIT bookings that are cancelled within 24 hours after the booking is made are fully refunded
3. For pre paid FIT bookings, cancelled at the latest 7 days before the intended day of the tour, a 50% cancellation fee applies. For cancellations made less than 7 days before the day of the tour the following cancellation policy applies:
a) A 75% cancellation fee applies of the total tour price if cancelled between 7 days and 1 day
before the tour (at the latest until 20.00h on the evening before the tour). In case the tour was
booked by pre paying a deposit only (25% of total tour price) there will be no refund if
cancellation is made less than 7 days before the tour. Under certain conditions the tour date can be moved without extra costs (see point c of cancellation policy)
b) 100% cancellation fee if the cancellation is made on the day of the tour
c) The tour date can be moved to another date* (*based on availability) without any extra charge if requested at the latest until 20.00h on the evening before the intended tour date. If the request is made after 20.00h on the evening before the tour an additional 25% charge of the total tour price applies.
● For groups (more than 10 participants).
Spaces for group bookings can be blocked without any pre payment until at the latest 4 weeks before the intended day of the tour. By that date a minimum payment of 50% of the total tour payment must have been received by the company to guarantee the booking.
Settlement of the total group payment must have been made at the latest 7 days before the tour.
For pre paid group bookings, cancelled completely at the latest 7 days before the intended day of the tour we refunds a 50% of the total tour amount. In case that not the entire group booking is cancelled but the final number of participants remains half or more than the initially booked number of participants there is no cancellation fee charged. If less than the initial number of guests remains of the group booking , we will refund 50% of the total tour price for the participants that canceled but for the remaining participants the individual tour charge will be re calculated (based on new group size)
If cancellation for a group booking is made less than 7 days before the intended day of the tour (max. until 20.00h on the evening before the intended day of the tour) the following cancellation policy applies:
Cancellation of max. 1 participant or max. 10% of the total number of participants full refund (f.e.13 participants becomes 12 participants is 1 participant full refund or 36 participants become 32 participants is 4 participants full refund).
If more cancellations are made a 50% refund is made by us.
If cancellation is made after 20.00h on the evening before the tour or on the day of the tour in our location there is no refund (exception Force Majeur)